Returns & Refunds

Right of withdrawal

Consumers buying online may withdraw from their purchase without giving a reason within 14 calendar days from the day they, or a person designated by them, receive the goods.

To exercise this right, contact us through the Contact page before the 14-day period expires. Include the order number and the products being returned. We will then provide return instructions and the applicable returns address.

Return conditions

Handle and inspect the shoes only as you would in a physical store. Products should be returned unworn, unused, clean and, where reasonably possible, with their original packaging and accessories. A deduction may be made if handling beyond what is necessary reduces the product’s value.

Return costs

For a change-of-mind return, the customer bears the direct return-shipping cost unless we state otherwise. If the item is faulty, damaged on arrival, incorrect or not as described, we will provide an appropriate remedy and cover reasonable return costs.

Refunds

Eligible refunds will include the product price and the least expensive standard outbound delivery option offered for the order. Additional costs caused by choosing a more expensive delivery method are not refundable. We will issue the refund no later than 14 days after being informed of the withdrawal, but may withhold it until we receive the goods or evidence that they have been sent back. Refunds are made using the original payment method unless expressly agreed otherwise.

Statutory guarantee

EU consumers benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to the description. These statutory rights are separate from the 14-day right of withdrawal and are not limited by this policy.